Refund policy

Refund Policy

Last updated: April 25, 2026

We offer a 15-day return window, meaning you have 15 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be unused, unworn, and in its original packaging. You must also provide a valid receipt or proof of purchase.

Returns that do not meet these conditions may be denied.

Custom & Handmade Items (Final Sale)

All items are locally printed and handmade.

  • Custom or personalized items are final sale and not eligible for return or refund
  • Minor variations in color, print placement, and small imperfections are normal due to the handmade process
  • These variations are not considered defects

By placing an order, you agree to these conditions.

How to Start a Return

To request a return, email bentocreations614@gmail.com with your order number and reason for return.

Returns must be approved before being sent back. Items sent without approval will not be accepted.

If approved, we will provide a prepaid return shipping label and instructions.

Damages and Issues

Please inspect your order upon delivery and contact us within 5 days if your item is:

  • Damaged
  • Defective (beyond normal handmade variation)
  • Incorrect

We may require photo or video evidence to process your claim.

Non-Returnable Items

We do not accept returns for:

  • Custom or personalized items
  • Items with normal handmade variations
  • Items damaged due to misuse or improper care
  • Gift cards
  • Final sale items

Exchanges

We do not offer direct exchanges. If eligible, return your item and place a new order.

Refunds

Once your return is received and inspected, we will notify you of approval.

If approved:

  • Refunds are issued to the original payment method
  • Processing may take up to 10 business days
  • Banks may require additional time to post funds

Shipping costs are non-refundable unless the return is due to our error.

Fraud & Abuse Prevention

We reserve the right to:

  • Deny returns showing signs of use or alteration
  • Refuse returns that do not match the original order
  • Request additional verification for suspicious claims
  • Deny claims based on subjective differences (e.g., slight color variation due to screens or handmade production)
  • Limit or refuse service for excessive returns

Chargebacks & Disputes

If a chargeback is filed before contacting us, we may:

  • Provide proof of order fulfillment and delivery
  • Dispute claims involving clearly described handmade or custom items
  • Restrict future purchases

Please contact us first so we can resolve any issues.